關於投訴信

大家出門旅行，途中難免遇到自己不滿意的服務。飯店的空調太吵啊，游泳池不乾淨啊，床單上有頭髮，航班延誤客服態度不好，種種都是非常影響體驗的。此外，有時候銀行無理由關了我們的卡，不給開卡獎勵之類的，也是很煩的事情。對此，我們也提供大家一些投訴方法

不過，有的朋友可能不習慣跟客服理論，或者總覺得自己講不清楚事情，寫投訴信很讓人頭疼，就作罷了。其實，現在使用 chat gpt，很容易就能完成一篇高質量的投訴信，只要輸入幾個關鍵詞句就行。所以本文就手把手教大家用 Chat GPT 來寫投訴信。

這裡提一下，chat gpt 免費版寫投訴信就完全夠用了，拿手機號碼註冊一個就可以。如果你本身就需要使用付費版，用 BofA Unlimited Cash 或者 AMEX Blue Cash Every Day 都是有 3% 現金回饋的。

投訴飯店

飯店投訴通常圍繞房間狀況、設施問題或服務流程。把飯店名、問題關鍵詞、想獲得的賠償等資訊告訴 Chat GPT，便能生成非常適合的投訴信。提供的細節越多，Chat GPT 寫出的內容就越貼合。

Chat GPT 提問模板如下（即便只輸入幾個關鍵詞也可以）

  • 飯店名：xxx hotel
  • 事件關鍵詞：xxx is dirty, xxx is noisy, xxx is rude
  • 我的要求：write a complain, ask for compensation
  • 基礎資訊：my conformation number is xxx
  • 高級會籍（可選，加上一般能獲得更高的賠償）：I have platinum/diamond/gold status in xxx

比如我隨便輸入幾句

然後就有一封聲情並茂、非常完整的投訴信了 

Subject: Urgent: Complaint Regarding Recent Stay at Hilton [Hotel Name]

Dear Hilton Customer Service,I hope this message finds you well.

I am writing to express my disappointment with my recent stay at your [specific location] Hilton hotel. While I have always regarded Hilton as a symbol of luxury and quality, my experience during this stay fell far below my expectations.

Firstly, I would like to bring to your attention the unsatisfactory condition of the swimming pool. Despite my anticipation of a refreshing and enjoyable swim, I was met with disappointment upon discovering that the pool water was notably dirty. This not only compromised the overall experience but also raised concerns about hygiene and safety.

Furthermore, the air conditioning unit in my hotel room was excessively noisy throughout the night, hindering my ability to enjoy a peaceful and restful sleep. The disruptive noise was a significant inconvenience, and it adversely affected the quality of my stay.

Considering the premium reputation of Hilton, I find it regrettable that such issues were encountered during my visit. I believe that a reputable establishment like Hilton should maintain high standards to ensure the satisfaction of its guests.

In light of these inconveniences, I kindly request appropriate compensation for the subpar experience I had during my stay. Whether in the form of a partial refund or a voucher for future stays, I believe it is reasonable to expect compensation for the shortcomings that marred my stay at your esteemed hotel.

I appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact me at [your contact information] to discuss this further.

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]


當然，記得加上你自己的入住時間或者訂單號，這樣飯店也好確認你的入住情況，馬上進行調查。

投訴航空公司

投訴航空公司也是類似的步驟。需要注意的是，航空公司一般比飯店強勢一些，很多情況他們會歸於不可抗力因素，就不給你賠了。比如航班延誤和取消，如果是天氣原因就很難要到賠償。所以，一般抓住地勤或者空服員的服務態度，或者機上設施問題，這樣投訴會比較有效率。

Chat GPT 提問模板如下（如果你不連成句子，打幾個詞也是可以的）

  • 航空公司名：xxx airline
  • 事件關鍵詞：xxx is broken, xxx is noisy, xxx is rude
  • 我的要求：write a complain, ask for compensation
  • 基礎資訊：my conformation number is xxx, flight number is xxx
  • 高級會籍（可選，加上一般能獲得更高的賠償）：I have platinum/diamond/gold status in xxx

我隨便打了幾句，大家看看就好~

My flight AA1234 is late for 2h without any notice and explanation. Person at gate is rude and yell to me. On flight AA1234, my seat is broken. Write a complain and ask for compensation.

然後就有一個高質量投訴信啦 

Subject: Urgent: Complaint Regarding Flight AA1234

Dear American Airlines Customer Service,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with my recent experience on flight AA1234, which has left me deeply disappointed with the level of service provided by American Airlines.

My flight, AA1234, was delayed by a staggering 2 hours without any prior notice or explanation. This lack of communication is not only inconsiderate but also caused significant inconvenience to my schedule. Moreover, the person at the gate was remarkably rude and, to my dismay, raised their voice while interacting with me. This behavior is entirely unacceptable and does not reflect the professionalism and courtesy one would expect from your staff.

To add to my dismay, upon boarding the flight, I discovered that my seat was broken. The discomfort and inconvenience caused by the malfunctioning chair only compounded the frustration I experienced due to the delay and the disrespectful behavior of the gate attendant.

Given these multiple issues, I feel compelled to request compensation for the subpar experience I endured during my journey with American Airlines. I believe it is only fair that I receive appropriate compensation for the inconvenience, the lack of communication regarding the delay, the disrespectful behavior of your staff, and the broken seat.

I trust that American Airlines values customer satisfaction and will take the necessary steps to address these concerns promptly. Please investigate these matters thoroughly and inform me of the actions being taken to prevent such incidents in the future.

I appreciate your prompt attention to this matter and look forward to a swift resolution. Kindly contact me at [your contact information] to discuss this further.

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

投訴信用卡公司／銀行

投訴信用卡公司、銀行其實也是類似的。要先分清楚這封投訴信是寫給誰的。比如要告訴 Chat GPT，寫給 CFPB 投訴，或者寫給銀行投訴，這樣就比較明確。另外，投訴時有可能會涉及相關郵件截圖或證據，記得附在最後，並在投訴信裡提一下。至於一些條款上自己理虧的事情，直接投訴基本很難拿到賠償，但也可以改成投訴客服沒講清楚／亂承諾／態度差，還是有一定機率爭取到一些補償。

Chat GPT 提問模板如下（如果你不連成句子，打幾個詞也可以）

  • 被投訴的銀行名：xxx bank
  • 事件關鍵詞：xxx is closed, no sign up bonus, account is locked, fraud
  • 我的要求：write a complain, ask for compensation
  • 基礎資訊：my card number is xxx, account number is xxx
  • 使用他們服務的年限（可選，加上通常能爭取到更高的賠償）：I have been used xxx service for xxx years

我打了一個被盜刷的例子 

Unknown charge appears on my amex card, but AMEX ask me to pay for it. Write a letter to dispute.

他給的投訴信非常詳盡，大家把需要的資料填上就好了 
Subject: Formal Dispute of Unauthorized Charge on American Express Card

Dear American Express Customer Service,

I hope this email finds you well. I am writing to formally dispute a charge on my American Express card, account number [Your Account Number], which appeared on my statement dated [Statement Date]. The charge in question, amounting to [Amount], is unfamiliar and appears to be unauthorized.

Transaction Details:

  • Merchant: [Merchant Name]
  • Transaction Date: [Transaction Date]
  • Transaction Amount: [Amount]
  • Reference Number: [Reference Number]

I have already contacted your customer service representative on [Date of Contact], reference number [Reference Number provided during contact], to report this issue. Unfortunately, the representative I spoke with indicated that the charge was valid and requested that I proceed with payment. However, I want to emphasize that I did not authorize or make this purchase.

Attached to this email, you will find the following supporting documents to assist in the investigation:

  • A copy of my recent statement highlighting the unauthorized charge.
  • A written statement explaining the circumstances of the dispute.
  • Any additional information you may require to investigate this matter thoroughly.

I kindly request that American Express conduct a comprehensive investigation into this unauthorized charge and promptly rectify the situation. I am confident that your team will be able to resolve this matter fairly and expeditiously. Furthermore, I request that my account be credited for the disputed amount as soon as possible.

I appreciate your attention to this matter and trust that American Express will uphold its commitment to customer satisfaction and security.Please reply to this email or contact me at [Your Phone Number] if you require any further information or clarification.

I look forward to a swift resolution to this dispute.

Thank you for your prompt assistance in this matter.

Sincerely,

[Your Full Name] [Your Contact Information]


我們網站也有一篇對應的投訴文章分享，大家可以看看

總結

其實 Chat GPT 可以幫我們做的事情很多啦，除了投訴信，還可以寫要 Retention Offer 之類的。也可以讓他幫我們做旅行規劃、路線規劃什麼的，大家盡情調戲就好！