About Complaint Letters

When we travel, it’s inevitable that we’ll run into service we’re not happy with along the way. A hotel air conditioner being too loud, a dirty pool, hair on the sheets, a delayed flight, rude customer service—any of these can really ruin the experience. On top of that, sometimes banks close our cards for no reason or refuse to give us the card bonus, which is also incredibly frustrating. For situations like these, we’ve also put together some complaint methods for you.

That said, some people may not be comfortable arguing with customer service, or may always feel like they can’t explain the situation clearly, so writing a complaint letter becomes a real headache and they just give up. In fact, now that you can use Chat GPT, it’s very easy to put together a high-quality complaint letter—you only need to enter a few keywords or short phrases. So in this article, I’ll walk you step by step through how to use Chat GPT to write a complaint letter.

One quick note: the free version of Chat GPT is completely enough for writing complaint letters, and you only need to register with a phone number. If you already need the paid version, BofA Unlimited Cash or AMEX Blue Cash Every Day both offer 3% cash back.

Complaining About a Hotel

Hotel complaints usually focus on room conditions, facility issues, or service procedures. Tell Chat GPT the hotel name, the key issues, and the compensation you want, and it can generate a very suitable complaint letter. The more details you provide, the more tailored the result will be.

Here’s the Chat GPT prompt template (you can even just enter a few keywords)

  • Hotel name: xxx hotel
  • Issue keywords: xxx is dirty, xxx is noisy, xxx is rude
  • My request: write a complaint, ask for compensation
  • Basic information: my confirmation number is xxx
  • Elite status (optional; adding this usually helps get higher compensation): I have platinum/diamond/gold status in xxx

For example, I just entered a few random lines

and it produced a very complete, emotionally persuasive complaint letter:

Subject: Urgent: Complaint Regarding Recent Stay at Hilton [Hotel Name]

Dear Hilton Customer Service,I hope this message finds you well.

I am writing to express my disappointment with my recent stay at your [specific location] Hilton hotel. While I have always regarded Hilton as a symbol of luxury and quality, my experience during this stay fell far below my expectations.

Firstly, I would like to bring to your attention the unsatisfactory condition of the swimming pool. Despite my anticipation of a refreshing and enjoyable swim, I was met with disappointment upon discovering that the pool water was notably dirty. This not only compromised the overall experience but also raised concerns about hygiene and safety.

Furthermore, the air conditioning unit in my hotel room was excessively noisy throughout the night, hindering my ability to enjoy a peaceful and restful sleep. The disruptive noise was a significant inconvenience, and it adversely affected the quality of my stay.

Considering the premium reputation of Hilton, I find it regrettable that such issues were encountered during my visit. I believe that a reputable establishment like Hilton should maintain high standards to ensure the satisfaction of its guests.

In light of these inconveniences, I kindly request appropriate compensation for the subpar experience I had during my stay. Whether in the form of a partial refund or a voucher for future stays, I believe it is reasonable to expect compensation for the shortcomings that marred my stay at your esteemed hotel.

I appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact me at [your contact information] to discuss this further.

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]


Of course, remember to include your own stay dates or booking number so the hotel can confirm your stay and start investigating right away.

Complaining About an Airline

Complaining to an airline follows a similar process. One thing to keep in mind is that airlines are usually tougher than hotels. In many cases, they’ll classify the issue as force majeure and refuse to compensate you. For example, if a flight delay or cancellation is caused by weather, it’s very hard to get compensation. So in general, it’s more effective to focus on the attitude of ground staff or flight attendants, or on in-flight equipment problems.

Here’s the Chat GPT prompt template (if you don’t want to form full sentences, just a few words will also work)

  • Airline name: xxx airline
  • Issue keywords: xxx is broken, xxx is noisy, xxx is rude
  • My request: write a complaint, ask for compensation
  • Basic information: my confirmation number is xxx, flight number is xxx
  • Elite status (optional; adding this usually helps get higher compensation): I have platinum/diamond/gold status in xxx

I typed in a few random lines for everyone to take a look~

My flight AA1234 is late for 2h without any notice and explanation. Person at gate is rude and yell to me. On flight AA1234, my seat is broken. Write a complain and ask for compensation.

And then it produced a high-quality complaint letter:

Subject: Urgent: Complaint Regarding Flight AA1234

Dear American Airlines Customer Service,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with my recent experience on flight AA1234, which has left me deeply disappointed with the level of service provided by American Airlines.

My flight, AA1234, was delayed by a staggering 2 hours without any prior notice or explanation. This lack of communication is not only inconsiderate but also caused significant inconvenience to my schedule. Moreover, the person at the gate was remarkably rude and, to my dismay, raised their voice while interacting with me. This behavior is entirely unacceptable and does not reflect the professionalism and courtesy one would expect from your staff.

To add to my dismay, upon boarding the flight, I discovered that my seat was broken. The discomfort and inconvenience caused by the malfunctioning chair only compounded the frustration I experienced due to the delay and the disrespectful behavior of the gate attendant.

Given these multiple issues, I feel compelled to request compensation for the subpar experience I endured during my journey with American Airlines. I believe it is only fair that I receive appropriate compensation for the inconvenience, the lack of communication regarding the delay, the disrespectful behavior of your staff, and the broken seat.

I trust that American Airlines values customer satisfaction and will take the necessary steps to address these concerns promptly. Please investigate these matters thoroughly and inform me of the actions being taken to prevent such incidents in the future.

I appreciate your prompt attention to this matter and look forward to a swift resolution. Kindly contact me at [your contact information] to discuss this further.

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

Complain About a Credit Card Company/Bank

Filing a complaint against a credit card company or a bank is pretty similar. The main thing is to make sure you know who the complaint letter is addressed to. For example, tell Chat GPT whether you want it written as a complaint to the CFPB or as a complaint to the bank so the intent is clear. Also, when filing a complaint, you may need to attach related email screenshots or other evidence, so remember to add them at the end and mention them in the complaint letter. For issues where you know you are at fault under the terms, a direct complaint is usually unlikely to get compensation, but you can also frame it as a complaint that customer service did not explain things clearly / was dishonest / had a bad attitude, which may still have a chance of getting a small amount of compensation.

Here is the Chat GPT prompt template (if you do not make full sentences, a few keywords are fine too)

  • Bank being complained about: xxx bank
  • Issue keywords: xxx is closed, no sign up bonus, account is locked, fraud
  • What I want: write a complaint, ask for compensation
  • Basic info: my card number is xxx, account number is xxx
  • Years using their service (optional; adding this usually helps you get a higher compensation): I have been used xxx service for xxx years

I tried an example involving a stolen charge

Unknown charge appears on my amex card, but AMEX ask me to pay for it. Write a letter to dispute.

The complaint letter it generated was very detailed, so everyone can just fill in the information they need
Subject: Formal Dispute of Unauthorized Charge on American Express Card

Dear American Express Customer Service,

I hope this email finds you well. I am writing to formally dispute a charge on my American Express card, account number [Your Account Number], which appeared on my statement dated [Statement Date]. The charge in question, amounting to [Amount], is unfamiliar and appears to be unauthorized.

Transaction Details:

  • Merchant: [Merchant Name]
  • Transaction Date: [Transaction Date]
  • Transaction Amount: [Amount]
  • Reference Number: [Reference Number]

I have already contacted your customer service representative on [Date of Contact], reference number [Reference Number provided during contact], to report this issue. Unfortunately, the representative I spoke with indicated that the charge was valid and requested that I proceed with payment. However, I want to emphasize that I did not authorize or make this purchase.

Attached to this email, you will find the following supporting documents to assist in the investigation:

  • A copy of my recent statement highlighting the unauthorized charge.
  • A written statement explaining the circumstances of the dispute.
  • Any additional information you may require to investigate this matter thoroughly.

I kindly request that American Express conduct a comprehensive investigation into this unauthorized charge and promptly rectify the situation. I am confident that your team will be able to resolve this matter fairly and expeditiously. Furthermore, I request that my account be credited for the disputed amount as soon as possible.

I appreciate your attention to this matter and trust that American Express will uphold its commitment to customer satisfaction and security.Please reply to this email or contact me at [Your Phone Number] if you require any further information or clarification.

I look forward to a swift resolution to this dispute.

Thank you for your prompt assistance in this matter.

Sincerely,

[Your Full Name] [Your Contact Information]


We also have a related complaint article on our site that everyone can take a look at

Summary

Actually, Chat GPT can help us do a lot of things. Besides complaint letters, it can also write things like Retention Offer letters. You can also ask it to help us plan trips and routes, and so on. Feel free to have fun with it!