根據TPG和OMAAT的消息，UA發言人確認之前被更改的航班時刻變更退款政策已恢復到原先做法──只要超過2小時便可免費全額退款，而不是改為退成 credit，或要超過25小時才可免費退款。
We are continually looking at ways to better support our customers, and as part of that effort, we’ve updated our guidelines for handling refunds when our flight schedule changes. We have always provided refunds for refundable tickets, and these updated guidelines will offer additional flexibility to our customers requesting refunds for non-refundable tickets when flight changes occur. If our customers would like to check on their refund eligibility, they can go to united.com/refunds to submit a request.
估計是吃到官司了，然後 DoT 也收到很多關於之前退票政策更改的投訴，監管層給了壓力。輿論如何其實對 UA 影響不大，畢竟美國三大航哪個還要臉？
更改錯誤是好事！有時候摸摸良心，或者恢復一下臉面還是需要的。
