根據TPG和OMAAT的消息，UA 發言人確認先前被更改的航班時刻變更退款政策已恢復為原先做法：只要超過 2 小時就可免費全額退款，不再改成 credit，或是超過 25 小時後才可免費退款。
We are continually looking at ways to better support our customers, and as part of that effort, we’ve updated our guidelines for handling refunds when our flight schedule changes. We have always provided refunds for refundable tickets, and these updated guidelines will offer additional flexibility to our customers requesting refunds for non-refundable tickets when flight changes occur. If our customers would like to check on their refund eligibility, they can go to united.com/refunds to submit a request.
大概是吃到官司了，接著 DoT 也收到大量關於先前退票政策改動的投訴，監管單位才施加壓力。輿論什麼的我覺得並不太影響 UA，畢竟美國三大航哪間還在乎顏面？
把規定改回來是好事！有時候也需要摸摸良心，或者讓形象稍微恢復一下。
