【2020.8 更新】Citi 给大家发送邮件,由于 AA 账户被锁的关联的信用卡账户将在 30 天内关闭。如果你还想有一张 citi 卡,可以试试打电话转卡成 double cash 或者 rewards+,都挺好用的。总之,这次关账户是一条道路走到黑了。(图片来自 DOC)

【2020.7 更新】用户由于账户被锁,向 DOT 投诉了 AA. AA 针对这一事件给 DOT 进行了回复,还是蛮有意思的。总之,很多事情 AA 其实都知道,看他想不想管吧。

  • AA 知道申请者可以绕过银行的验证申请到信用卡
  • AA 知道申请者利用多个地址,多个名字获取 offer 来申请
  • AA 知道申请者用了别人的 offer 来申请
  • AA 会综合大家的地址、姓名、电话、billing、机票信息等信息,综合判断 AA 账户的关联性,锁定账户
  • AA 经常性关注 redit、flyertalk,应该也包括各大博客,查看大家的各种奇技淫巧
  • AA 知道有的人会利用客服不熟练的特点,不断打电话、挂电话、再打,来试图获取 AA 里程 refund 或者解锁
  • The full DOT filing 

【2020.3 更新】虽然说这事热度已经下去了,但是确实还有人陆陆续续被关账户。分享几个最近的 DP,以及我看到的一系列被关账户后处理的好文章:

  • DP1:又有一个朋友超过 300k 里程被关,一年内 churn 了 4 张。timeline 是 12 月就发现账户被锁,出票一直 pending,然后二月底正式收到邮件被关账户。
  • DP2:三年前 churn 了 4 张卡,已经被 Citi 杀全家。AA 账户没被锁没被关,里程 40k 左右。
  • DP3: churn 了不知道多少张,估计有十几二十张,基本都是踩着能过的线申请的,一月一张。账户从 12 月起一直被锁,内有 1m 里程。至今没动静。
  • DP4(M2M):自己和 LD 收到关户邮件,相差 10 分钟。不过两个人确实都 churn 了
  • 网友 DP:有 AA Platinum 等 elite 账户的也未能幸免,照样被关。

总之 AA 是发狠了,不负责任的预计,AA 会从账户中里程多的开始锁,然后从剩余里程多的开始审核。毕竟能保证这些里程先不要被用出去,AA 的损失就越小。

另外,最近看到一系列 M2M 及其 LD 被关后处理的文章,感觉角度很新颖,给大家分享一下:

如果说你账户中里程较多的话,也建议通过 DOT 以及 CFPB 去抗议,另外,我觉得如果人数多了,应该会有一些跃跃欲试的律师出来。到时候大家可别错过哦了,就和 Citi 当时关卡可以找律师狠狠撸一次一样。运气好和解的话,会有不错的补偿。

【2020.2 更新】这几天有听说几个被关和没被关的 DP,给大家分享一下。

  • churn 了五张被关:1 月 24 号被关,但是 1 月 12 号的票一直没被 cancel,正常飞了。账号中还有 3.5 万分。ld 只 churn 了两张,还没被锁,赶紧出了四张票,都正常。
  • 300k+ AA 积分账户被关:只 churn 了两张卡
  • 之前 kuku 的被关后的 DP:打电话给 AA,想要申诉。AA 客服直接说系统里面查不到这个号码。

我个人感觉 aa 这次是下狠手了。建议大家也采取激进的措施应对,如果账户已经被锁,就听天由命;如果账户没被锁,尽量速度出票(或者找票贩子卖掉积分),早跑路,减少损失。当然,如果你都是正常申卡,正常使用,那没啥问题。

  • 如果你账户出的票被取消,虽然里程没了,但是出票的税费,AA 表示你可以要回来,别忘记了:

*** To request a refund for any taxes or refundable fees related to awards, you may contact reservations directly at 1-800-882-8880.

2020.1 更新】今天是大年三十/初一,先祝大家新春快乐~!感谢读者朋友们一直以来对本站的支持!

我们本以为 AA 的“杀全家”行动已经结束。没想到,大年初一,我们的作者——“杀全家”常旅客 KUKU 被 AA 关掉账户了。现在看来,AA 仍然在逐个审核并杀掉 Chrun AA 信用卡的账户,只是挨个人工审核,进度比较慢,并且似乎优先处理出票的人。

  • 背景:合法持有第一张 Citi AA 卡后,陆续 Churn 了 5 张信用卡,但是从未使用过 AA 里程

今天收到 AA 的邮件,账户被关(已无法登陆),积分没收。

  • 邮件在 Spam 里面。。
  • 邮件标题:AAdvantage Account Suspension
  • 发信邮箱<[email protected]>
  • 正文内容如下

Dear KUKU

A recent investigation has determined your involvement in multiple violations of the General AAdvantage Program Conditions. These violations are related to the accrual of ineligible miles and benefits; through fraud, misrepresentation and/or abuse of the AAdvantage Program. Additionally, any award tickets obtained through an “Exploitive Practice” are in violation  of the AA Conditions of Carriage and are not valid for travel. Per the AAdvantage program governing terms:

  • Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, American or American Eagle® conditions of carriage, tariffs and AAdvantage® program rules) is subject to administrative and/or legal action by appropriate governmental authorities and American Airlines. Such action may include, without limitation, the forfeiture of all award tickets and any accrued mileage in a member’s account, as well as termination of the account and the member’s future participation in the AAdvantage® program. If your account is terminated due to inappropriate conduct or while under investigation, you may not open a new AAdvantage® account or participate in the AAdvantage® Program in any capacity without obtaining the express written permission of American Airlines. In addition, American Airlines reserves the right to take appropriate legal action to recover damages, including its attorneys’ fees incurred in prosecuting any lawsuit.

From the conditions of carriage:

Your ticket(s) are not valid when:

  • We find that the ticket(s) were bought using an exploitative practice

As such, we must now exercise our right to terminate AAdvantage account # USCC101All membership benefits associated with this account, including all remaining miles and issued award tickets, are forfeited, effective January 24, 2020. Award tickets obtained through fraud, misrepresentation, or violations of the AAdvantage Terms and Conditions and or Conditions of Carriage are not valid for travel. Any tickets issued from these accounts have been cancelled and you will need to make alternate arrangements for any upcoming travel plans.

Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, any additional accounts in your name or that you control must also be terminated. All membership benefits associated with these accounts, including all remaining miles and unused tickets, are forfeited, effective January 24, 2020. You are no longer eligible to participate in the AAdvantage Program.

*** To request a refund for any taxes or refundable fees related to awards, you may contact reservations directly at 1-800-882-8880.

Regards,

NNND NDYD

Analyst

American Airlines

PO Box 619616

MD 5555

DFW Airport, TX 75261-9616

账户被关闭后,Citi 网银界面也会显示 AA 账户 Balance 为 0,但是信用卡并不会被关,不知道后续刷卡,返的里程会怎么办?

现在烧点用里程也不是,不烧点也不是,账户的积分就当贡献给 AA 好了,之后我便把 AA 也杀全家就是了。从邮件可以看出,如果你之前出票有支付税费,可以申请 refund. KUKU 觉得,有些 bug 方法,还是少用为妙,总会有秋后算账的时候,比如某黑车?

  • 撸卡还是要细水长流,毕竟银行、酒店、航司都不是慈善家。

——以上由受害人含泪写完


2019.12 更新 3】这次 AA 关账户和审核账户的范围这真的不小,看来是下狠手了。身边的朋友和网友也逐渐开始爆出各种被关的 DP。人心惶惶的同时,大家都在想办法看看自己到底有没有被锁账号。给大家分享下最新的消息吧。

  • DP 1:今年 Churn 了两张,总共 churn 过三张。账户中有一张里程票直接被取消,收到了关账户的 Email 邮件(见下面),账户被关。未曾买卖过里程。
  • DP 2:今年 Churn 了三张,账户中有多张 AA Discount award ticket,收到邮件所有里程票被取消。收到关账户邮件,账户被关。
  • DP 3:今年 Churn>10 张,账户中 1m 里程,账户被锁定,暂时没收到关账户邮件。今年烧了不少里程。目前无法使用里程。

从网上 DP 可以看出,AA 不是一次性关所有账户,应该是先锁定,然后人工 review,最后决定是解封还是直接关账户。原因最大的就是 Churn Citi AA 卡。现在账户有以下几种状态

  • 被关:会取消里程票、没收全部里程、收到邮件、无法登陆
  • 被锁定:里程票暂时没影响,看不出有任何异常。订里程票会一直 pending,无法用里程定酒店,打电话给 AA 订票会自动转客服。
  • 没影响:暂时没被这一波调查

另外,大家比较关心的是如何知道自己的账户有没有被锁。这里不建议定里程票来查询,一来定完可能一直 pending,过了 24 小时就无法免费取消;二来,使用大量里程,有跑路迹象,可能更加引起 AA 注意。目前的方法有:

  • 登陆账户:登的进就是账户没被删,登不进就是拜拜了
  • 打电话订票:800-882-8880 ,一般语音输入 AA 账号后,机器客服会继续让你说出发和目的地,时间等等。如果直接被转到人工客服,说明 AA 账户很有可能被锁定。
  • 通过 AA Hotel 定酒店:https://bookaahotels.com/,选择一个越南最便宜的酒店,只需要 1000 里程。订购过程登陆 AA 会员号,支付里程。如果能够支付,说明没被锁,不然就是被锁定了。注意,定成功里程不退,按照 1.5c 计算,也就是花 $15。。。

2019.12 更新 2】详细给大家解读一下 AA 关账户邮件,具体如下:

A recent investigation has determined your involvement in multiple violations of the General AAdvantage Program Conditions, related to the accrual of ineligible miles and benefits(看来就是所谓的用别人的 mailer 来申请 Citi AA 卡,获取大量 AA 积分),through fraud, misrepresentation and/or abuse of the AAdvantage Program. Additionally, it was determined that there are multiple violations to the AA Conditions of Carrier regarding Exploitive Practices related to your issuance of ineligible AAdvantage awards(应该就是所谓的卖分给别人出票了)。Per the AAdvantage program governing terms:

  • Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, American or American Eagle® conditions of carriage, tariffs and AAdvantage® program rules) is subject to administrative and/or legal action by appropriate governmental authorities and American Airlines. Such action may include, without limitation, the forfeiture of all award tickets and any accrued mileage in a member’s account, as well as termination of the account and the member’s future participation in the AAdvantage® program. If your account is terminated due to inappropriate conduct or while under investigation, you may not open a new AAdvantage® account or participate in the AAdvantage® Program in any capacity without obtaining the express written permission of American Airlines. In addition, American Airlines reserves the right to take appropriate legal action to recover damages, including its attorneys’ fees incurred in prosecuting any lawsuit。(我们的 term 早写了,违反就会收回所有积分,停止所有里程票,以后就不能注册 AA 账户了

From the conditions of carriage:

Your ticket is not valid when:

  • We find that the ticket was bought using an exploitative practice(如果积分来源不合法,票也不合法

As such, we must now exercise our right to terminate AAdvantage account <your number>. All membership benefits associated with this account, including all remaining miles and issued award tickets, are forfeited, effective Dec 5, 2019.(2019 年 12 月 5 日,关你的账号,没收你的积分) Award tickets obtained through fraud, misrepresentation, or violations of the AAdvantage Terms and Conditions and or Conditions of Carriage are not valid for travel. These tickets have been cancelled and you will need to make alternate arrangements for any upcoming travel plans。(这些还没飞的里程票作废,你自己重新用其他方式吧

Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, any additional accounts in your name or that you control must also be terminated. All membership benefits associated with these accounts, including all remaining miles and unused tickets, are forfeited, effective Dec 5, 2019. You are no longer eligible to participate in the AAdvantage program。(你其他建的小号也会被关掉,没收全部积分,你以后也别注册 AA 账户了

看来 AA 这次是发狠了,在 Citi 动作之前关账户。不过也确实 Citi 顶多只能关卡,里程在 AA 账户里,也不能没收,只能由 AA 出头。这几年各种 churn Citi AA+卖分应该让 AA 损失不小。如果说你 Churn 的不是很厉害,积分还在的话,强烈建议不要卖分,卖分很可能会触发相关的 review。如果可以的话,先暂时不要动这些积分,等风头过一阵再用。如果真要出票,建议出近期的,抢在人工审核之前飞。。。

2019.12 更新】根据 DOC 和 Reddit 消息,今天又有一波被锁定账户的,被锁定的人被要求拨打某个部门的号码,就算定了里程票也不会出票。个人觉得这次关账号是和 Churn AA 信用卡有关,但是这个是个间接原因,毕竟这些积分都是 Citi 从 AA 那边买的,要抓也是 Citi 会先抓。主要原因是,某些获取大量 AA 积分的人,出售里程票,自己给别人订票或者直接把整个账户卖给票贩子。这一点是 AA 必须要抓的或者审核的。

我们该怎么做,如果你手头有大量的积分,最好这个风头上先不要卖,特别是账户中已经有还没飞的里程票。而如果建了很多小号来申请 AA 信用卡,每个号都有 AA 分的话,想办法改个不一样的地址说不定有点用。

此次锁账户

最近有不少 reddit 和 flyertalk 用户反映,自己的 AA 账户被锁住,无法登陆。怀疑是连续申请 AA 信用卡或者是因为贩卖自己收到的 Mail in offer 导致。

根据 AA 的内线透露,这次的锁账户确实和 AA 的 bug 申请方法有关

我们该怎么办

  • 看看自己的账号有没有被锁
  • 暂时先别用 mail in offer churn AA 卡,也不要出售你自己地址或者你 AA 账号收到的 mail in offer
  • 暂时先不要贩卖 AA 里程,尤其是把账号给别人出票

哎,看来这个 bug 要到头了

背景

来科普一下这个存在了好几年的申请方法。

Citi AA 信用卡的申请限制

现在所有的 AA 申请链接都显示 48 个月字样,具体是 48 个月如果有收到过 AA Platinum 卡的开卡奖励,那这一次申请将无法获取开卡奖励。(而之前是限制 24 个月内开关同系列的卡,才无法获取开卡奖励)个人感觉这个新的改动还算人性化,这样一来同类的 AA 卡都可以来申一遍了。之前 24 个月开关卡,其实挺麻烦的,会导致关了 reset 24 个月,不关还得扣年费。现在改动之后,可以放心把原 AA Platinum 转卡为 double cash 或者 rewards+卡了。申请链接如下:

OFFER AVAILABILITY

  • American Airlines AAdvantage® bonus miles can be earned by new Citi® / AAdvantage® Platinum Select® card cardmembers approved through this offer. American Airlines AAdvantage® bonus miles are not available if you have received a new account bonus for a Citi® / AAdvantage® Platinum Select® account in the past 48 months.

破解方法

前几年就有人发现,如果收到 AA 的 target mail offer(包括 email offer)。如果信中有申请的 invitation code,可以在指定网站输入 code,从而进入无 48 个月限制的申请链接。经过实测,确实可以正常申请通过,并拿到开卡奖励。

于是,很多人就开始 65 天两张 AA(Citi 每 65 天只能有 2 张个人卡申请,不管过没过)。就这样,不断利用这个 bug 申请方法,刷了有几百万的 AA 里程吧。有人发现,这个 code 可以给别人使用,而且,这些 code 甚至可以使用多次,所以大家就在小圈子里面共享这个 code。后来 citi 应该是抓到了这个 bug,每个 code 不管过没过只能使用一次了。

Code 一旦被本人使用,AA 就不会在发送 code 了。但是你还是可以用别人名字的 mail in offer,申请时候把名字和 AA 号码改成自己的就行,并且非本人使用,AA 还会继续发送 code。这也就催生了好多买卖 code 的人。有需要的人就买别人的 code,然后申请 AA 卡。而有的人就各种研究,怎么能收到这个 mail in offer 或者 email offer。

说来也是 AA 自己审核机制的弊端,通过 code 开卡,下卡真的很水。除了后续额度会低一点,基本上很少有不过的 DP,就算真的不过,打个电话,也过了。卡得好 2/65 可以基本一个月下一张,导致大家持有越来越多的信用卡,一般的读者没有七八张也有四五张。

买卖 AA 里程

这么轻松赚取的 AA 里程,自己可以飞掉,但也有不少人通过票贩子,把里程给卖出去。贩卖里程当然是违反 AA 的 term and condition 的,之前就有著名的 Linda,在各种钓鱼来抓票贩子。抓到票贩子或者卖里程的后,就锁账户或者没收买卖的里程。甚至还弄出了举报机制,如果举报票贩子,就可以减轻处罚。后来甚至有 AA 员工直接在 mitbbs 上冒充票贩子,来钓鱼,反正一时间人心惶惶。