Black Friday shopping season has just ended, and the Christmas shopping season is coming soon, so many people, like KUKU, are shopping hard.

Prices are really good, and I often grab a bargain while I’m out. Since my main computer is often not with me, I may need to place orders on the spot. Some sale items have quantity limits, and I may want to buy a little extra, so I use a secondary account to place an additional order. But this often creates unexpected situations.

Amazon accounts can easily trigger automatic system risk controls when placing orders under conditions such as “temporary device switch, IP change, temporary new credit card, temporary new address”.
If several of these apply to you—especially all of them—your orders are likely to be canceled every time. Order removals, canceled orders, account flagging, and risk controls are one thing. The scary part is that sometimes Amazon removes your order, but still charges your credit card as normal and ships it out. Even after you lift risk control and reset your account password, you still cannot directly see the order’s Tracking details, and you still cannot cancel the order.

Usually people try the following ways to find Tracking or cancel:

  • Use the link in the email Amazon sent you (for removed orders, even after controls are lifted you sometimes still can’t see them... this happened to me).
  • Check from your phone app while logged in to that account (if the account is locked, the logged-in app usually can still check orders, but cannot see removed orders).
  • Contact customer service.

If the first two methods fail, the most official option is to contact customer service. But support usually needs extra review; if the behavior is minor, the result is usually fine and just takes time. Once Amazon suspects non-compliant behavior, your account is usually shut down directly, so it can be a costly move. For that reason, I do not recommend it.

The easiest method is to manually piece together the original order tracking link. The method is simple:

  • First, remove risk control from your account. For minor cases, Amazon usually just sends an email asking you to change your password. Keep the account logged in.
  • Find another normal order on your account, click Track Package, and pull the link.

The link looks like this:

https://www.amazon.com/progress-tracker/package/ref=ppx_yo_dt_b_track_package?_encoding=UTF8&itemId=konkpupokmkpwn&orderId=000-0000000-0000000&packageIndex=0&shipmentId=NNNNNNNNN&vt=YOUR_ORDERS

The black bold itemId and green shipmentId have little impact on checking the order. You only need to replace the red order number with the order that was removed but still shipped. If you don’t have a normal order, it’s also possible to copy the above link and only replace the red order number with your own. The order number can be found in the email AMZ sent you earlier.

  • After that, you can see normal Tracking information, and if the package has not shipped yet, there may be a cancel option (cancellation may not be possible in time).

Note 1: In fact, even if you do not lift risk control or log in to your account, you can still see Tracking information, but you cannot cancel the order.

Note 2: This method is not guaranteed to work for every account. Your account may have been fully locked by AMZ. In that case, consider other ways to get a refund, such as Dispute.