Accor Hotels Group has also updated its member care policies, as referenced in the official WeChat post. Accor is one of PSG's sponsors, so the above image is indeed Accor.
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Membership policy updates
In light of the impact of the novel coronavirus pandemic on guests' travel plans, Accor will provide membership, bonus point, and benefit extension measures for ALL - Accor Live Limitless members in Greater China to ensure members’ rights are protected.
* This applies to ALL - Accor Live Limitless members who registered before February 15, 2020 and whose registered or residential address is in Mainland China, the Hong Kong Special Administrative Region, the Macau Special Administrative Region, or Taiwan.
ALL - Accor Live Limitless Silver, Gold, Platinum, and Diamond members have membership validity through December 31, 2020, which has been extended to December 31, 2021.
ALL - Accor Live Limitless Silver, Gold, Platinum, and Diamond members’ bonus points that expire between February 1, 2020 and January 31, 2021 will not expire. Members’ bonus points remain valid, and bonus points are valid for 365 days after the member’s most recent valid stay.
For ALL - Accor Live Limitless Platinum and Diamond members, suite upgrade benefits in their accounts that have not been used before they expire on December 31, 2020 will be extended to December 31, 2021. The validity will align with the extended membership validity.
Room cancellation policy updates
Before March 31, 2020, guests and groups staying at Accor Group hotels in Mainland China, Hong Kong SAR, Macau SAR, Taiwan, and South Korea can modify or cancel any valid booking through any booking channel.
Before March 31, 2020, guests departing from Mainland China, Hong Kong SAR, Macau SAR, Taiwan, and South Korea for stays at Accor Group hotels worldwide can modify or cancel any valid booking through any booking channel.
For guests who booked via travel agencies, online booking platforms, or other third parties, please contact your booking intermediary directly for assistance.
Given the current situation with the novel coronavirus, we are closely monitoring developments and fully understand guests’ travel concerns and worries at this time.
Frequently Asked Questions
*The following answers apply to ALL - Accor Live Limitless members who registered before February 15, 2020 and whose registered or residential address is in Mainland China, Hong Kong SAR, Macau SAR, or Taiwan.
Bonus points
What should I do if I can’t redeem all my bonus points before they expire because of the pandemic?
For ALL - Accor Live Limitless members in Silver, Gold, Platinum, and Diamond tiers with a registered region in Greater China, if your bonus points have expired or are about to expire between February 1, 2020 and January 31, 2021, we will refund your points and automatically extend bonus point validity to January 31, 2021. In addition, you only need to complete one valid stay before January 31, 2021, and your bonus points will remain valid for 365 days after your most recent valid stay.
Member benefits
I am a Platinum or Diamond member and have suite upgrade benefits in my account. Can these benefits be extended?
If you have suite upgrade benefits in your account that are due to expire on December 31, 2020, we will extend the validity of those suite upgrade benefits to December 31, 2021, aligned with the extended membership validity.
Other
I am a meeting planner for ALL – Accor Live Limitless. Will my meeting planner status be extended?
All meeting planners are ALL - Accor Live Limitless members, and your membership tier and bonus point validity will follow the same terms as other members. Meeting planner status needs to be renewed every two years. If your meeting planner status is about to expire and you wish to retain it, please contact the hotel or reactivate it again through the official website.
How can I know whether my membership, bonus points, or benefits extension adjustments have already been made?
We will complete the above adjustments as soon as possible. You can then log in to the official website or App (Accor ALL), go to the “Account” page, and view your membership tier, bonus point and benefit validity.
What if I am an Accor A 佳 member? How will the ALL - Accor Live Limitless membership extension policy affect my Accor A 佳 membership benefits?
Accor A 佳 members are also ALL - Accor Live Limitless members. Your ALL - Accor Live Limitless membership benefits and tier will be subject to the ALL - Accor Live Limitless membership extension policy. Benefits and validity under the Accor A 佳 program are based on the membership start date (Accor A 佳 membership is valid for one year). For specific Accor A 佳 benefits, please contact Accor A 佳 customer service: email [email protected] or call 4008 211 866.
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